Give Your Internal IT Team More Capability, Capacity and Control
Even strong IT teams can become overwhelmed as organizations grow — technology becomes more complex, cybersecurity requirements increase, and specialized expertise is needed faster than an internal team can develop it.
Your internal IT team understands your business. We make it stronger.
Edge's Co-Managed IT Services help in-house IT teams operate more effectively without replacing the people, knowledge and relationships you already have. Your team stays in control. We provide the additional infrastructure, processes, people and expertise to strengthen it.
What's included
A coordinated set of capabilities, tailored to your environment.
Service Desk & End-User Support
Overflow support so your team can focus on higher-value work.
Remote Monitoring & Management
Proactive monitoring that catches issues before they become outages.
Cybersecurity Monitoring & Response
24×7 security operations layered behind your internal team.
Endpoint Management & Patching
Standardized configuration, patching and management across devices.
IT Documentation
Structured documentation so knowledge doesn't live in one person's head.
Backup & Disaster Recovery Oversight
Protected, monitored and tested recovery.
Microsoft 365 Administration
Identity, licensing, email and platform management.
Network Management
Firewalls, switches, wireless and multi-location connectivity.
Vendor Coordination
One accountable owner across software, telecom and cloud vendors.
Project Resources
Migrations, upgrades, office moves and deployments without adding headcount.
Escalation Engineering
Senior expertise for the problems that exceed your team's time or specialty.
Strategic Technology Planning
Roadmaps that connect technology to business objectives.
Enterprise-level tools without building everything yourself
Large enterprises invest in sophisticated monitoring, security, automation and service-management platforms. An individual mid-market company may struggle to justify that cost. Edge gives your team a plug-and-play IT operating platform — capabilities normally associated with a much larger organization, without purchasing and integrating every platform independently.
Improve productivity and eliminate operational bottlenecks
Talented IT professionals often get trapped doing work that doesn't use their skills. We create a structured division of responsibility — routine support, monitoring and maintenance handled by Edge, while your internal team concentrates on the areas where their institutional knowledge provides the greatest advantage.
Add IT resources without adding full-time headcount
Technology requirements rarely grow predictably. With Edge, your team gains access to additional technical resources when needed — for a new office, a cloud migration, a security initiative, an acquisition — without maintaining all those resources internally.
Reduce downtime through proactive management
The most expensive technology problems are often the ones nobody sees coming. Our monitoring and standardized procedures identify and address problems before they become business disruptions.
Strengthen cybersecurity without overloading your team
Cybersecurity has become too specialized to treat as another item on an IT administrator's task list. Your team stays closely involved while leveraging Edge's security tools, procedures and expertise — multiple layers of protection without the burden.
Better processes and greater accountability
Technology becomes difficult to scale when processes live in individual employees' heads. We bring structure to ticketing, escalation, documentation, change management, onboarding/offboarding, patching, asset management and vendor management — so operations are repeatable, measurable and improvable.
Free resources
Downloadable tools for IT leaders evaluating a co-managed IT relationship.
The Co-Managed IT Buyer's Guide
What to compare before you choose a co-managed IT partner — scope, responsibilities, response times, security coverage, escalation paths and pricing models.
Download PDF
Co-Managed IT Self-Assessment Tool
A self-assessment tool for IT Directors to evaluate whether co-managed IT is the right fit for your team, your environment and your current workload.
Download PDFCo-Managed IT Services FAQs
Answers to the questions we hear most.
Let's Talk About Where Your Business Is Going
Schedule a conversation with Edge Solutions Group. We'll learn about your organization, your technology environment and the objectives you're working toward, and determine whether Edge is the right partner to help you get there.